Terms & Conditions

1. Project Scope & Agreement

The Project Scope is defined exclusively by the written proposal, Statement of Work (SOW), or project brief agreed upon by both the Client and FreeLeeGo. Any work requested outside of this agreed scope will be subject to a Change Request (see Term 9). The agreement only covers the specific services and deliverables outlined and excludes all other services unless explicitly added in writing.

2. Proposal Validity Period

All quotes and proposals issued by FreeLeeGo are valid for thirty (30) calendar days from the date of issue. If the Client fails to accept the proposal, pay the initial deposit (Term 13), and return a signed agreement within this period, the proposal and all contained pricing are subject to review and change.

3. Project Timeline & Delivery Schedule

The project timeline and key milestone delivery dates are outlined in the SOW. The schedule is contingent upon the Client meeting their Responsibilities (Term 4) and providing timely feedback. Delays caused by the Client will result in the corresponding extension of the project timeline (Term 32). FreeLeeGo is not liable for delays caused by external factors.

4. Client Responsibilities & Timely Feedback

The Client agrees to provide all necessary assets, information, content, access credentials, and decisions in a timely manner as requested. Timely Feedback is defined as providing comprehensive comments and approvals within two (2) business days of a request or submission, unless otherwise specified in the SOW. Failure to provide timely feedback may impact the project schedule.

5. Communication Channels & Response Time

All primary communication regarding the project must be conducted through the agreed-upon channels (e.g., specific project management software, email, or a dedicated chat platform). FreeLeeGo's general response time for non-urgent matters is one (1) business day during standard working hours.

6. Working Hours & Time Zone Clarification

Standard working hours for FreeLeeGo and its freelancers are typically [Insert Specific Working Hours, e.g., 9:00 AM to 5:00 PM], based on the [Insert Time Zone, e.g., GMT]. Urgent communication outside these hours should be reserved for emergencies and may not receive an immediate response.

7. Project Kickoff & Onboarding Process

The project will officially Kick Off only after the following conditions have been met:

• The contract has been digitally or physically signed.
• The upfront deposit (Term 13) has been successfully received.
• The Client has participated in the mandatory Project Onboarding call.

8. Revision Policy & Limits

The proposal includes a specific number of Revision Rounds for each major deliverable (e.g., two rounds of revisions per design concept). A "round" is defined as a single submission by the Client of all requested changes at one time. Once the allocated revisions are exhausted, any further changes will be billed as Additional Work (Term 9).

9. Additional Work or Change Requests

Any work requested that falls outside the originally agreed scope (Term 1) will be considered a Change Request (CR). All CRs must be submitted in writing. FreeLeeGo will provide a written quote detailing the additional cost and potential impact on the timeline, which must be formally approved by the Client before any additional work begins.

10. Approval Process for Each Milestone

The Client must provide explicit, written Approval for each project milestone or deliverable. Approval confirms the Client's acceptance of the work as complete and satisfactory. Once approval is granted, further modifications to that specific milestone may be subject to additional fees.

11. Payment Terms & Schedule

Payment for services shall be made according to the Payment Schedule detailed in the SOW. This schedule typically involves an upfront deposit, milestone payments, and a final payment upon completion. All invoices are payable within [Insert Number, e.g., seven (7)] calendar days of the invoice date unless otherwise specified.

12. Accepted Payment Methods

FreeLeeGo accepts payment via [List accepted methods, e.g., Bank Transfer (ACH/Wire), Major Credit Cards (via secured processor), PayPal, or specific platforms]. The Client is responsible for any transaction fees associated with their chosen payment method.

13. Upfront Deposit Requirement

A non-refundable Upfront Deposit of [Specify Percentage or Fixed Amount, e.g., 50%] of the total project cost is required to officially secure the project in the schedule and initiate work (Term 7). This deposit is credited toward the final invoice.

14. Late Payment Policy

If any invoice remains unpaid after the due date, FreeLeeGo reserves the right to charge a Late Payment Fee of [Specify Percentage, e.g., 1.5%] per month, or the maximum amount permitted by law, on the outstanding balance. Work may be suspended (Term 36) until payment is received.

15. Currency & Transaction Fees

All pricing and payments are specified in [Insert Currency, e.g., US Dollars (USD)]. The Client is responsible for covering any bank fees, currency conversion costs, or transfer fees incurred when making payments to FreeLeeGo.

16. Taxes & Invoicing Rules

The Client is responsible for any applicable local, state, or federal taxes, including sales tax, VAT, or GST, that may apply to the services provided, unless such taxes are explicitly included in the total project price. Invoicing will comply with the financial regulations of [Insert Governing Country/Region].

17. Refund & Cancellation Policy

The Upfront Deposit (Term 13) is non-refundable. In the event of project cancellation by the Client, the Client is responsible for paying for all work completed up to the date of written cancellation, calculated at the agreed-upon hourly rate or milestone value.

18. Partial Work Compensation

If the project is terminated before completion, the Client agrees to compensate FreeLeeGo for the work already completed, regardless of whether that work resulted in a finalized, usable deliverable. This compensation is based on the percentage of the work completed or the time expended, whichever is greater, as determined by FreeLeeGo.

19. Ownership of Deliverables

Upon full and final payment of all invoices associated with the project, ownership of the final, approved deliverables (e.g., completed website code, final logo file) transfers to the Client. Ownership does not transfer until full payment is received.

20. Copyright Transfer After Full Payment

Subject to the full and final payment of all invoices, FreeLeeGo assigns to the Client all intellectual property rights and Copyright in the final, approved deliverables for the intended use as outlined in the SOW. FreeLeeGo retains the right to use the work for portfolio and marketing purposes (Term 24).

21. Use of Third-Party Assets (Fonts, Stock, Plugins)

FreeLeeGo may utilize commercially licensed Third-Party Assets (e.g., stock imagery, premium fonts, licensed software plugins) in the deliverables. The cost of purchasing these necessary commercial licenses will be clearly itemized and passed on to the Client, unless otherwise specified. The Client agrees to comply with the terms of those third-party licenses for their continued use of the assets.

22. Confidentiality & Non-Disclosure

Both the Client and FreeLeeGo agree to treat all non-public information, including business plans, trade secrets, project materials, and discussions, as Confidential Information. This information will not be disclosed to any third party (other than necessary subcontractors, per Term 43) without prior written consent, both during the term of the project and for a period of three (3) years following project completion or termination.

23. Client Data Privacy Protection

FreeLeeGo commits to handling any Client data or customer data shared during the project in compliance with all applicable data protection laws, including, but not limited to, GDPR, CCPA, or local equivalents. The agency will implement reasonable security measures to protect this data from unauthorized access or disclosure.

24. Use of Project for Portfolio or Marketing

Notwithstanding the transfer of copyright (Term 20), the Client grants FreeLeeGo a perpetual, non-exclusive, non-transferable, royalty-free license to display the completed project and describe the scope of work for the agency’s portfolio, website, marketing materials, and internal case studies. If the project involves sensitive information, only the visual and general scope will be used, and any specific confidential details will be obscured.

25. Intellectual Property & Licensing Terms

Unless otherwise specified in the SOW, FreeLeeGo retains the Intellectual Property (IP) rights to any underlying code, tools, processes, or methodology developed prior to or outside of the project (pre-existing IP). The Client is granted a non-exclusive, perpetual, worldwide license to use this pre-existing IP solely for the operation of the delivered project.

26. Source Files and Working Files Ownership

Source Files (e.g., editable files like layered PSDs, AI files, or raw video footage) will be provided to the Client only if explicitly listed as a deliverable in the SOW. Working Files (e.g., intermediate drafts, sketches, internal notes) remain the sole property of FreeLeeGo and will not be transferred to the Client.

27. Hosting & Maintenance Responsibility (if website)

Unless a separate agreement is made, FreeLeeGo’s responsibility for the project deliverables (e.g., a website) ends upon final deployment and handover. The Client is solely responsible for securing and managing their own website Hosting, Domain Registration, and ongoing Maintenance after the delivery date.

28. Technical Support Duration After Delivery

FreeLeeGo offers a limited Technical Support Period of [Specify Duration, e.g., thirty (30) days] following the final delivery and payment, covering the repair of any bugs or errors directly caused by the agency's work. This support does not cover issues arising from Client modifications, hosting problems, or third-party software updates.

29. File Storage & Backup Policy

FreeLeeGo is not responsible for the long-term storage or backup of the Client’s project files after the agreed-upon file retention period (Term 52). The Client is responsible for immediately downloading and securing their own backup copies of all final deliverables upon receipt.

30. Delivery Formats (JPG, PNG, MP4, PDF, etc.)

All deliverables will be provided in the specific file formats, resolutions, and specifications explicitly detailed in the SOW. Requests for formats not listed in the SOW may incur additional fees.

31. Version Control & Archiving of Work

FreeLeeGo will manage Version Control internally during the project. Only the final, approved version of each deliverable will be submitted to the Client. The agency will archive the final project files for the duration specified in the File Storage Duration policy (Term 52).

32. Deadline Extensions due to Client Delay

If the project schedule is delayed due to the Client’s failure to meet their responsibilities (Term 4), provide assets, or approve milestones in a timely manner, FreeLeeGo reserves the right to adjust the Final Delivery Deadline accordingly and without penalty.

33. Force Majeure (Uncontrollable Events)

Neither party shall be held liable for any delay or failure in performance of any part of this agreement caused by Force Majeure—events outside the reasonable control of the party, including but not limited to, acts of God, war, acts of terrorism, governmental actions, natural disasters, or labor strikes. The affected party must notify the other party promptly.

34. Professional Conduct & Respect Policy

Both the Client and FreeLeeGo agree to conduct themselves with Professionalism and Mutual Respect throughout the duration of the engagement. Abusive language, harassment, or unprofessional behavior directed at FreeLeeGo team members may result in immediate project termination without refund.

35. Language & Communication Clarity

All formal communication, documentation, and deliverables will be executed in the English language, ensuring clarity and unambiguous interpretation of the terms and project requirements.

36. Project Suspension Policy

FreeLeeGo reserves the right to Suspend Work immediately if any of the following occur: (a) Payment is delayed by more than [Insert Number, e.g., 14] days (Term 14), (b) The Client fails to provide necessary input for more than [Insert Number, e.g., 10] business days, or (c) There is a serious breach of the Professional Conduct Policy (Term 34).

37. Reactivation Fees for Paused Projects

If a project is suspended (Term 36) or paused at the Client's request for more than [Specify Duration, e.g., 30 calendar days], a Reactivation Fee of [Specify Fee or Percentage] may be charged to resume the work, along with an updated SOW and timeline based on current availability.

38. Termination of Contract by Either Party

Either party may Terminate the Contract by providing [Specify Notice Period, e.g., seven (7) days] written notice. If the Client terminates the contract, they are subject to the Cancellation Policy (Term 17). If FreeLeeGo terminates the contract due to the Client's breach, no refund will be issued.

39. Handover Procedure After Project Completion

Upon receipt of the final payment, FreeLeeGo will execute the final Handover Procedure, which involves delivering the final approved deliverables, necessary passwords (securely), and documentation to the Client. The Client must confirm receipt of all materials within [Specify Duration, e.g., 48 hours].

40. Limitation of Liability

The total aggregate liability of FreeLeeGo to the Client for any and all claims arising out of or in connection with this agreement (including but not limited to breach of contract, negligence, or indemnity) shall not exceed the total amount of fees paid by the Client to FreeLeeGo under this specific agreement. FreeLeeGo shall not be liable for any indirect, incidental, or consequential damages.

41. Indemnification Clause

The Client agrees to indemnify, defend, and hold harmless FreeLeeGo and its freelancers/subcontractors from and against any and all claims, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) any content, materials, or instructions provided by the Client that infringes on a third party's rights; (b) the Client's misuse of the deliverables; or (c) any claim related to the operation of the final delivered product (e.g., website security breaches, data processing).

42. Non-Compete Understanding (if applicable)

If a Non-Compete provision is required and agreed upon, its specific terms (duration, geographical scope, and type of work restricted) must be detailed in the SOW or a separate addendum. Unless explicitly stated in writing and signed by both parties, no non-compete clause applies to FreeLeeGo or its freelancers.

43. Subcontracting Policy

FreeLeeGo reserves the right to engage competent and vetted subcontractors or freelance professionals to complete project tasks. The agency remains responsible for the quality and delivery of all work performed by its subcontractors, and all subcontractors will be bound by the same Confidentiality obligations as FreeLeeGo (Term 22).

44. Freelancer Team Collaboration Terms

The Client acknowledges that FreeLeeGo operates as an agency utilizing a network of independent freelancers. The Client will address all communication and instructions solely through the designated FreeLeeGo Project Manager or primary contact. The Client agrees not to directly solicit or hire the agency's freelancers outside of the agency relationship (Term 68).

45. Use of AI or Automation Tools Disclosure

FreeLeeGo may utilize industry-standard AI, generative tools, or automation software to enhance efficiency or generate drafts, ideas, or base code. The agency guarantees that all AI-generated output used in the final deliverables will be appropriately reviewed, edited, and integrated by a human professional to ensure originality and quality.

46. Quality Assurance & Testing Procedure

The agency will perform rigorous Quality Assurance (QA) testing on all deliverables before client submission. The Client is then responsible for a final review period of [Specify Duration, e.g., five (5) business days] to test the deliverables and report any errors or non-conformance with the SOW in writing.

47. Client Training or Guidance (if included)

If Client Training or Guidance is included in the SOW, it will be limited to [Specify Scope and Duration, e.g., one (1) two-hour session] for the use of the specific deliverables (e.g., CMS usage). Training outside of the SOW or repeat training sessions will be subject to additional fees.

48. Post-Delivery Adjustments

Any requests for modifications or fixes submitted after the initial Technical Support Period (Term 28) or addressing issues not caused by the agency's error will be treated as a new project or maintenance work and will be billed separately at the standard hourly rate.

49. Long-Term Maintenance Options

The agreement explicitly excludes long-term maintenance unless a separate, signed Maintenance Service Agreement is purchased by the Client. Long-Term Maintenance services, if offered, cover updates, security patches, and proactive monitoring.

50. Access to Client Accounts or Platforms

If FreeLeeGo requires access to the Client's accounts, hosting, or platforms (e.g., analytics, social media), the Client agrees to provide and manage a temporary, non-admin access account that can be revoked immediately upon project completion.

51. Security of Login Credentials Shared

FreeLeeGo will exercise reasonable care to maintain the security and confidentiality of any Login Credentials shared by the Client. The Client agrees to change all provided passwords immediately following the project handover (Term 39).

52. Data Storage Duration

FreeLeeGo will retain final project files, source files (if provided to client), and client-provided data for a maximum of [Specify Duration, e.g., ninety (90) days] following the project completion date. After this period, files may be permanently deleted (Term 74).

53. Compliance with Local and International Laws

Both parties commit to complying with all applicable Local and International Laws relevant to the services provided and the operation of their respective businesses. The Client is solely responsible for ensuring the final deliverables comply with all laws relevant to the Client's industry and geographic operation (e.g., legal disclaimers on a website).

54. Governing Law & Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of [Specify Country/State, e.g., the State of Delaware, USA], without regard to its conflict of law principles.

55. Dispute Resolution & Mediation Steps

In the event of a dispute, both parties agree to first attempt to resolve the matter through good faith negotiation. If negotiation fails within [Specify Duration, e.g., fourteen (14) days], the parties agree to pursue non-binding Mediation in [Specify City/Region] before resorting to litigation.

56. Refund Dispute Handling Process

All disputes regarding refunds (Term 17) or compensation for partial work (Term 18) must be submitted in writing with full justification. FreeLeeGo will review the claim based on the documented hours, completed milestones, and terms of the SOW before entering the Dispute Resolution process (Term 55).

57. Accountability in Case of Errors or Bugs

FreeLeeGo will be held accountable for correcting any errors or bugs in the deliverables that are a direct result of the agency’s work and are reported during the warranty/support period (Term 28). Errors resulting from third-party software updates, hosting issues, or client modifications are the client's responsibility.

58. Limitation on Legal Claims Timeline

The Client agrees that any legal claim or cause of action arising from or related to this agreement must be initiated within one (1) year after the cause of action accrues, or it shall be permanently barred.

59. Ownership of Concepts Not Chosen by Client

FreeLeeGo retains all Intellectual Property rights to any concepts, designs, drafts, or prototypes that are developed but explicitly rejected or not chosen by the Client during the revision/approval process.

60. Reuse of Rejected Designs or Drafts

FreeLeeGo is free to reuse, adapt, or sell any Rejected Designs or Drafts (Term 59) to other clients or for other purposes, provided that such reuse does not reveal any Confidential Information specific to the original Client's project.

61. Delivery via Cloud or Email (Data Transfer Policy)

Final deliverables will be transferred to the Client via a secured method, typically a password-protected cloud storage link or encrypted email attachment. The Client is responsible for downloading files within the designated access period (typically 7 days) and assumes all liability for the security of the files once downloaded.

62. Client Testimonial or Review Permission

The Client grants FreeLeeGo permission to request a Client Testimonial or Review upon project completion. The Client’s decision to provide one is voluntary, and FreeLeeGo may publish it unless the Client specifically requests it be kept private.

63. Marketing Use of Completed Work (Optional)

The Client acknowledges and agrees to the Marketing Use of the project as defined in Term 24. If the Client requires strict non-disclosure, a separate, specific Non-Disclosure Agreement (NDA) with an additional premium fee must be signed by both parties.

64. Terms Update & Notification Policy

FreeLeeGo reserves the right to update and modify these Terms and Conditions at any time. For existing, ongoing projects, the terms in effect at the time of the original contract signing shall apply. For new engagements, the updated terms will apply, and clients will be notified of major changes via a prominent website notice.

65. Agreement Acceptance by Client

The Client’s signature on the SOW, the payment of the initial deposit (Term 13), or the written confirmation of acceptance of the proposal all constitute the Client's full and unconditional acceptance of these Terms and Conditions.

66. Entire Agreement Clause

This document, together with the Proposal/SOW, constitutes the Entire Agreement between the Client and FreeLeeGo and supersedes all prior agreements, proposals, representations, or understandings, whether written or oral, relating to the subject matter.

67. Severability Clause

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the agreement, and the remaining provisions shall continue in full force and effect.

68. Non-Solicitation of Team Members

The Client agrees that during the term of the agreement and for a period of twelve (12) months following its termination, the Client shall not directly or indirectly solicit, hire, or engage any FreeLeeGo employee or freelancer who was involved in the project. Breach of this clause will incur a substantial liquidated damage fee.

69. Confidential Feedback or Evaluation Sharing

Any private feedback or evaluations shared by the Client regarding the project process or the FreeLeeGo team will be used internally only to improve service quality and will be kept confidential unless required for dispute resolution.

70. Client Satisfaction Follow-up Policy

FreeLeeGo may conduct a Client Satisfaction Follow-up survey or communication within [Specify Duration, e.g., 30 to 60 days] of project completion to assess service quality and gather information for internal process improvements.

71. Service Warranty Period (Limited Guarantee)

FreeLeeGo provides a Service Warranty against defects in materials and workmanship for the duration specified in the Technical Support Duration (Term 28). This warranty is limited to the fixing of errors caused by the agency and does not cover issues resulting from external changes.

72. Project Closure Confirmation

Upon the final handover (Term 39) and confirmation that all deliverables have been received and all payments have been made, FreeLeeGo will issue a formal Project Closure Confirmation notice to the Client, officially ending the agreement.

73. Reopening Closed Projects Fee

If the Client requests work on a project after the Project Closure Confirmation (Term 72) has been issued, it will be treated as a New Project or a maintenance task, and a Project Reopening Fee may be charged in addition to the cost of the requested work.

74. Client File Deletion After Retention Period

Upon the expiry of the Data Storage Duration (Term 52), FreeLeeGo will permanently and irrevocably Delete all Client Files from its systems, including backups. The agency assumes no liability for the inability to provide files after this point.

75. Usage Restrictions Before Final Payment

The Client agrees that the final deliverables may not be publicly used, displayed, or integrated into a live, revenue-generating environment until Full and Final Payment has been successfully received by FreeLeeGo.

76. Brand Consistency Responsibility Disclaimer

While FreeLeeGo strives for accuracy, the Client is ultimately responsible for providing and ensuring adherence to their own Brand Guidelines and Consistency. Errors resulting from a lack of clear Client guidance are the Client's responsibility.

77. File Transfer Security Standards

All file transfers will utilize industry-standard security protocols, including SSL encryption for cloud storage links and strong, unique passwords for access. FreeLeeGo is not responsible for security breaches occurring on the Client's side.

78. Responsibility for Third-Party Delays (Hosting, API, etc.)

FreeLeeGo is not responsible for delays or issues caused by third-party services, including but not limited to hosting provider outages, API downtime, or changes to external platforms (e.g., social media).

79. Ethical & Legal Use of Content Policy

The Client warrants that all content and materials provided to FreeLeeGo for use in the project are obtained legally, are not defamatory, and comply with all applicable laws. FreeLeeGo reserves the right to refuse to work with any content deemed illegal, unethical, or discriminatory.

80. Term Interpretation & Modifications

The titles and headings in these Terms are for convenience only and shall not affect the interpretation of the clauses. Any Modification to these Terms for a specific project must be in writing and signed by an authorized representative of both parties.

81. Client Warranty on Provided Materials

The Client warrants and guarantees that all content, materials, assets, trademarks, and intellectual property provided to FreeLeeGo for use in the project do not infringe upon the intellectual property, privacy, publicity, or any other rights of any third party. The Client holds FreeLeeGo harmless from any claims arising from the use of such materials.

82. Independent Contractor Status

Both FreeLeeGo (and its freelancers) and the Client acknowledge and agree that FreeLeeGo is acting solely as an Independent Contractor. Nothing in this agreement shall be construed as creating an employment relationship, partnership, joint venture, or agency relationship between the parties.

83. Governing Language of the Contract

The authoritative and controlling language of this agreement shall be English. Any translations of this document are provided for convenience only, and in the event of any conflict, the English version shall prevail.

84. Waiver of Breach

The failure of either party to insist upon strict performance of any term or condition of this agreement on any occasion shall not be construed as a waiver of the right to insist upon strict performance of the same term or any other term at a later time.

85. Assignment of Rights

The Client may not assign or transfer any of its rights or obligations under this agreement without the prior written consent of FreeLeeGo. FreeLeeGo may assign its rights and obligations to a successor entity or affiliate upon notice to the Client.

86. Survival of Terms

The following provisions shall survive the termination or expiration of this agreement: Confidentiality (Term 22), Indemnification (Term 41), Limitation of Liability (Term 40), Payment Obligations (Terms 11, 14, 18), Ownership of Deliverables (Term 19), Governing Law (Term 54), and Dispute Resolution (Term 55).